Privacy Notice

Last updated: 24 October 2026

SkyZeg respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Notice explains how Skyzeg Private Limited collects, uses and protects personal information when you visit SkyZeg, contact us, submit a travel enquiry, request a tailor-made journey, make or seek to make a booking, or otherwise interact with our travel services.

1. Who we are

SkyZeg is operated by:

Skyzeg Private Limited
Worldmark 6, 3rd Floor
Bharti Worldmark 6
Near IGI Airport, Aerocity
Delhi, Delhi 110037
India

For privacy or personal-data questions, contact:

contact@skyzeg.com

For general enquiries:

hello@skyzeg.com

2. Information we may collect

Depending on how you use SkyZeg, we may collect information you provide directly to us, including:

your name;
email address;
telephone number;
country or place of residence;
destination and travel interests;
preferred travel dates;
number of travellers or group details;
budget or travel preferences;
information you include in a travel enquiry;
correspondence with SkyZeg;
booking and transaction-related information when booking services are available; and
other information you voluntarily provide when asking us to plan or tailor a journey.

We may also collect limited technical information when you use the website, such as browser and device information, pages visited, referral information and website interaction data.

3. How we use your information

We may use personal information to:

respond to your enquiries;
prepare or discuss tailor-made travel proposals;
communicate with you about your travel requirements;
provide requested travel and booking services;
process and administer bookings and related transactions;
provide customer support;
maintain records of our communications and services;
operate, secure and improve the SkyZeg website;
understand how visitors use our website;
prevent misuse, spam, fraud and security incidents;
meet applicable legal, accounting or regulatory requirements; and
protect our legitimate business interests and the rights of our customers.

We do not use information collected through a travel enquiry for unrelated purposes without an appropriate basis.

4. Travel enquiries

When you submit an enquiry through SkyZeg, the information you provide is stored so that our team can review your request and respond to you.

Submitting an enquiry does not itself constitute a confirmed travel booking.

Where appropriate, we may contact you using the contact information you provide in order to discuss your requested journey, answer questions or continue the planning process.

5. Bookings and payments

SkyZeg may offer online booking and payment functionality.

When these services are available, additional information necessary to process a booking or transaction may be collected.

Payment processing may involve an authorised third-party payment provider. Where a third-party payment provider processes payment-card information directly, its own privacy and security terms will also apply.

SkyZeg does not claim to store complete payment-card details unless such functionality is expressly implemented and disclosed.

6. Analytics and cookies

SkyZeg uses Google Analytics to help understand how visitors use the website and to improve its content, usability and performance.

Google Analytics may use cookies or similar technologies and may process information such as device information, browser information and interactions with the website.

Where applicable law requires consent for non-essential analytics technologies, SkyZeg will seek that consent before activating them.

You should be able to refuse or withdraw consent for non-essential cookies without preventing access to the essential functions of the website.

Additional information about cookies and available controls may be provided through SkyZeg's cookie notice or consent interface.

7. Who may receive your information

Personal information may be accessible to authorised SkyZeg personnel who need it to respond to enquiries, arrange services, administer bookings or operate the website.

Where necessary to provide requested services or operate SkyZeg, information may also be processed by appropriate service providers, such as:

website and infrastructure providers;
email and communication providers;
analytics providers;
payment providers; and
travel-related suppliers or partners where their involvement is necessary to fulfil a service you request.

We aim to disclose only the information reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone commercial product.

8. International processing

Skyzeg Private Limited is established in India and SkyZeg may serve travellers located in different countries.

As a result, personal information may in some circumstances be processed or accessed outside the country in which you are located.

Where applicable data-protection law requires safeguards for an international transfer, SkyZeg will apply the appropriate safeguards required for that processing.

9. How long we keep your information

Travel enquiry information is normally retained for up to 24 months, unless a longer period is reasonably required because you become a customer, an ongoing booking or service requires the information, a legal obligation applies, or information must be retained for the establishment, exercise or defence of legal claims.

Information connected with confirmed bookings, transactions or statutory business records may be subject to different retention requirements.

We aim not to retain personal information for longer than necessary for the purpose for which it was collected.

10. Security

SkyZeg uses reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is intended to be limited to people and service providers who require it for legitimate operational purposes.

No internet-based service can guarantee absolute security, but we take appropriate measures to reduce foreseeable risks.

11. Your privacy rights

Depending on where you live and the laws applicable to the processing of your information, you may have rights relating to your personal information.

These may include the right to request:

access to personal information we hold about you;
correction of inaccurate information;
deletion of information where applicable;
restriction of certain processing;
objection to certain processing;
withdrawal of consent where processing relies on consent; and
other rights available under applicable data-protection law.

To make a privacy request, contact:

contact@skyzeg.com

We may need to verify your identity before completing certain requests.

You may also have the right to contact an appropriate data-protection authority where applicable.

12. Third-party websites and services

SkyZeg may contain links to websites or services operated by other organisations.

Their handling of personal information is governed by their own privacy practices. We recommend reviewing the relevant privacy information before providing personal information to an external service.

13. Children's privacy

SkyZeg's services are not intended for children to independently submit travel enquiries or enter into travel transactions.

Information concerning children may nevertheless be provided by a parent, guardian or responsible traveller where it is genuinely required for family travel planning or a travel service.

Such information should only be provided where the person supplying it has the authority to do so.

14. Changes to this Privacy Notice

We may update this Privacy Notice when our services, technology, legal obligations or data-processing practices change.

The current version will be made available through the SkyZeg website and the date at the top of this notice will indicate when it was last updated.

15. Contact us

For privacy questions, personal-data requests or concerns about how your information is handled: